Precautionary Measures

Dear Valued Guest,

In this time of uncertainty with the progression of the COVID-19 outbreak, Seri Pacific Hotel Kuala Lumpur assures you that your safety and comfort remain our highest priority. Our thoughts are with those who are affected by this virus and those who are caring for them. 

We are pleased to inform you that our rooms are available from 7th May 2020 onwards to welcome you and your loved ones. Stay with us without any worries as the safety and well- being of our guests is our top priority.

Please find below an update on what we are doing to ensure maximum flexibility for your bookings and your wellbeing when you stay with us.

Flexibility on your travel plans

Individual Reservations

Seri Pacific Hotel, Kuala Lumpur will allow guests who have made bookings for stays before June 30, 2020 to modify their reservations free of charge or receive a full refund for cancellation, where applicable. This is valid for bookings made directly with the hotel, from our brand website (www.seripacific.com) or via our call centre. Please contact the hotel directly to modify or cancel your reservations.

For bookings made through a travel intermediary (e.g. travel agents, OTAs), please contact your booking provider for assistance.

For new reservations, we recognise the need for flexibility in your travel plans as well. Our flexible rates and special rates will now allow you to cancel up to 24 hours prior to your arrival. This is valid for bookings made directly with the hotel, from our brand website (www.seripacific.com).

Group Reservations

Seri Pacific Hotel, Kuala Lumpur will allow groups who have made bookings for stays before June 30, 2020, to modify their reservations free of charge, as long as the new booking takes place within 12 months from original booking date. A rate supplement may apply depending on the new dates. Exceptions will be taken care of on a case-by-case basis.

F&B OUTLETS

• As per the latest government directives, restaurant capacity will be limited at one time and seating arrangements will be following the social distancing guidelines.
• Only set and ala carte menus will be served. 
• F&B operating hours; The Zende Restaurant : 7am-10pm ; Chereza Lounge: 3pm-10pm ; Room service: 24 hours.

SAFETY PRECAUTIONS 

We pride ourselves on our existing hygiene levels, which we have implemented additional cleaning and hygiene safety precautions which we would like to share with you.

• Rigorous cleaning and sanitisation of guest rooms.
• Frequent sanitisation of high-contact points, such as elevator buttons, door handles, reception counters, bathrooms and conference rooms.
• Hand sanitisers placed at guest contact areas, such as hotel lobby and conference space.
• Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
• Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees have been briefed on the guidelines provided by local health authorities. They are ready to render assistance to any guest that may feel unwell.

We welcome our guests into our hotels with the same warmth and hospitality we have always done. While the COVID-19 outbreak is a precipitously changing and fluid situation, we are committed to keeping you informed and to care for you as a valued Seri Pacific Hotel guest.

Seri Pacific Hotel, Kuala Lumpur looks forward to welcoming you, wherever your travels may take you.